Uniform Solution shuts down on card insertion
Attempting to insert a card to take payment on a new sale the program freezes and closes without completing the sale or credit card transaction.
- Verify the tDynamo device is firmly seated and locked in the cradle and the cord from the stand is plugged in to the PC.
- Install the latest version of The Uniform Solution.
- Open The Uniform Solution and check the Transactions Report in Merchant Track to verify the card was not charged.
- In the Uniform Solution under Lists and Sales, check to see if there is still an open sale. If there is not, the sale will have to be recreated.
- Take a new payment.
- If the issue persists, contact UniformPay support at 972-235-2800 option 3.
Taking payment stops on ‘Connecting’
When taking a credit card payment the prompt to insert the card stays on ‘Connecting’, ‘Connected’, or ‘Please Insert or Tap Your Card’.
- Verify the tDynamo device is firmly seated and locked in the cradle and the cord from the stand is plugged in to the PC. If using a separate USB-C cord, verify it is firmly plugged into the side of the device as well as the PC.
- Click cancel on the ‘UniformPay – tDynamo’ pop-up.
- Wait 30 seconds and click OK on the ‘Payments Screen’ again.
- If the screen does not proceed to ‘Present Card’, close out of the sale, restart The Uniform Solution, create a new sale, and attempt to take payment again.
- If it stops on ‘Connecting’ again update to the latest release of The Uniform Solution then repeat step 1-4.
- If the issue persists, contact UniformPay support at 972-235-2800 option 3.