Use the following steps as a starting point for card device issues.
- Is port 9001 to allow traffic to trips.vantiv.com open or closed
- Is https port 443 traffic to tripos.vantiv.com open or closed?
- Does the network have a minimum internet speed of “5” MBPS dedicated to the device consistently?
- Do you have minimum internet speeds of 5 MBPS – dedicated to the device – Consistently! Complete 4 speed tests and provide results for each along with times when results were obtained. (test at different times throughout the day)
- List number of devices that are currently pulling from the network?
- Did you attempt to plug the device into a different port on the router than currently being used?
- Did you attempt to plug directly into the modem? (not through the router) (if applicable)
- Did you attempt to plug into a separate switch? (if applicable)
- Did you attempt to connect to a different network? (hotspot, home network, different location)
- Have you rebooted the device?
- Is the status light green or red?
- Is the status light blinking?
- Have you attempted a different power source?
- Is the cord damaged?
- Is the cord connected?
- Test the network connection and provide results – https://fullsteam.zendesk.com/hc/en-us/articles/4574408359572-Network-test-for-Lane-and-Link-Devices
- If the device is displaying an error message, follow the instructions in Zendesk and provide the results – Here is a link to the various error messages you may be encountering. –https://fullsteam.zendesk.com/hc/en-us/articles/4415959831572-Error-Codes