🔄 Voiding a Transaction in The Uniform Solution

After completing a transaction using UniformPay, you can void the charge to ensure the payment is reversed and refunded properly through both The Uniform Solution (TUS) and MerchantTrack.

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🧾 Steps to Void a Transaction

1. Navigate to Lists > Sales

2. Locate the transaction you want to void

3. Right-click the transaction and select Void

4. You will then get a Void Warning – Important: After this step – you will be unable to reverse the void. Please proceed with caution as the money will be returned to the customer’s card.

5. A MerchantTrack Transaction Number will appear –  confirming the reversal has been processed.

6. To verify the reversal, open MerchantTrack and locate the transaction using:

• The reference number displayed during the void, or

• The original reference number found under the Payments tab on the voided sale in TUS.

• In MerchantTrack, the transaction will be shown as Voided, confirming successful cancellation in both systems.

 

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📌 Important Notes

• Voiding or Deleting a transaction will trigger a reversal in both TUS and MerchantTrack

• The payment will be returned to the customer’s card within 3–5 business day.

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🛠️ Troubleshooting Tips

• If the void option is unavailable, ensure the transaction is not already settled

• If you do not see the transaction in MerchantTrack, verify that the correct terminal and MID were used during the sale