Internet Speed Requirements and Network Testing Guidelines for The Uniform Solution

To ensure optimal performance with The Uniform Solution and UniformPay, it’s critical to have a reliable and fast internet connection. Below are the minimum speed requirements, testing procedures, and troubleshooting steps.

📶 Minimum Internet Speed Requirements

• Download Speed: At least 10 Mbps for each workstation/credit card terminal

• Upload Speed: At least 10 Mbps for each workstation/credit card terminal

🔍 How to Conduct an Effective Speed Test

1. Use the Computer Intended for The Uniform Solution
   Test the connection on the actual system you plan to run the software on.

2. Connection Method

   • Connect directly to your router via Ethernet cable.

   • Avoid Wi-Fi when testing to ensure consistency.

3. Recommended Browser

   • Use Google Chrome

   • Ensure it is fully updated before testing.

4. Speed Test Website

   • Visit: https://www.speedtest.net

5. Testing Tip

   • Run the test at least 3 times for accurate results, as performance can vary due to network conditions.

🛠️ Troubleshooting Inconsistent or Intermittent Network Issues

If you’re experiencing inconsistent results or performance:

• Test on another device to isolate whether the issue is with your computer, router, or network.

• Reduce the distance between your router and the device.

• Consider using a Wi-Fi Range Extender if needed.

• Check for damaged Ethernet cables and replace if necessary.

• Clear your browser cache and browsing history.

• Run a virus scan on your computer.

• Restart your modem/router.

📞 What to Do if You Don’t Meet the Speed Requirements

1. Contact Your ISP

   • Ask them to evaluate your current plan and hardware.

   • Some routers/modems provided by ISPs may not support the speeds you’re paying for.

2. Upgrade Your Plan

   • If your current service doesn’t meet the requirements, consider switching to a faster plan.

3. Consider Alternative ISPs

   • If you’re in a rural area or limited by your provider, explore satellite options like:

     • Starlink

     • HughesNet

     • Viasat

🔐 Network Tests for UniformPay

UniformPay requires specific network ports to be open in order to process payments. Use the tests below to confirm your configuration.

✅ Open Port Test

To verify that ports 443 and 9001 are open:

1. Open PowerShell

   • Press Windows + X

1. • Select Windows PowerShell (or PowerShell Admin)

2. Test Port 443

   Copy and paste the following information – then hit “Enter”:

   Test-NetConnection -Port 443 -ComputerName tripos.vantiv.com -InformationLevel Detailed


• • Check for: TcpTestSucceeded: True

1. Test Port 9001

   Following the same instructions as above – copy and paste the following information – then hit “Enter”:

   Test-NetConnection -Port 9001 -ComputerName device.tripos.vantiv.com -InformationLevel Detailed


   • Check for: TcpTestSucceeded: True

If either test fails:
Your ISP may be blocking the port. Contact them and request these ports be opened.

📡 Ping Test (Network Stability Check)

This test checks for packet loss and response consistency.

Steps:

1. Open Command Prompt

   • Press Windows + R

• • Type cmd and hit Enter

1. Run the Ping Test

   Copy and paste the following information – then hit “Enter”:
   ping -t 8.8.8.8


   • Let the test run for 5–10 minutes

   • 

2. Stop the Test

   • Press Ctrl + C to end the test

3. Review the Results

   • Look for:

     • Response Time (ms): Lower is better

     • Packet Loss: Should be 0% ideally

If the network shows loss of packets or the response time is more than around 30ms:
You will want to reach out to your ISP to check network speed and reliability.

📝 Summary

For additional support, please contact The Uniform Solution Technical Support Team.